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FAQ

1.   I live in Florida USA can you deliver the machine to me?

      Yes, we serve customers all over the world.

      Delivery to door and installation for USA and Canada. Also more than 10 machine users provided you are very welcome to call them.

 

      For other countries please let us know where you are located or the sea port close to you so we can check the shipping and provide an exact quote.

 

2.  Can you provide installation and training for the machine?

     Yes, we have experienced technician in USA local serving the states and Canada.

     For other countries our technician from China is happy to go to you for installation and training.

 

3.  Is the operation language on the machine English?

     Yes, also the input size in mm or Inch.

 

4.  When the machine will be ready for shipment if I place an order?

     Machine will be ready in 10 - 35 days from time of ordering. It takes a little more for custom made orders.

     Immediate delivery available when machine is in stock.

 

5.  How long will I receive my machines?

     It depends where you are. The ocean transport takes 15 - 40 days to arrive in your port.

 

6.  Whether the machines fit the electricity power in our country?

     Yes. The machines work with industrial electricity power of 3 phase and the voltage may be different in countries like 220v, 240v, 380v, 415v, 440v, 480v, 600v, etc. Please advise your voltage so we can make it fit your power.

 

7.  How do you deliver the machines?

     The machines are transported in 20 ft or 40 ft box container.

     Small machines available for LCL (Less than Container Load).

 

8.  What is the warranty for the machine?

     One year.

 

9.  What is the lifetime of the machine?

     Normally 15 years or more if properly maintained.